CUSTOMER SUPPORT

ABOUT US

Started in 2017, originally under the Martin Tuning name, Infinite Autowerks was created by an experienced automotive engineer with a passion for high performance vehicles. We strive to create top quality performance products to enhance your vehicle experience. We have partnered with top companies in the industry that have engineering mindsets similar to the mentality we hold, which is selling quality OEM or better upgraded components. We strive to provide top notch customer support while providing a reliable solution that performs day in and day out.

Office Address

Infinite Autowerks LLC
43311 Joy Rd. #184
Canton, MI 48187

Contact Us

(734) 224-5633
[email protected]

Business Hours

Monday-Friday: 9am-5pm EST
Saturday-Sunday: Closed
Holidays: Closed

SUPPORT
INFORMATION

We take pride in the exceptional support and experience we provide to everyone we interact with. If you have any other questions that can’t be answered here, please email [email protected] directly or call us at 734-224-5633.

LIMITED PRODUCT WARRANTY

Infinite Autowerks offers a six month, limited product warranty. Infinite Autowerks agrees to repair or replace, at our discretion and expense, all Infinite Autowerks products which are defective in material and/ or workmanship for the period of six months from date of purchase. This warranty is non-transferable and applies only to the original purchaser of the product. The customer must include a copy of the original invoice when sending in their product in order to receive warranty service. This limited warranty does not cover other parts or equipment on the vehicle, and does not cover labor for removal or installation of the product. This warranty is VOID if the Infinite Autowerks product is modified, physically abused, misused, improperly installed, or not used in the application for which it was designed. Infinite Autowerks limited warranty does not apply to defects or damage caused by accident, improper installation, plain old abuse, fire, flood, lightning, or other acts of God. Infinite Autowerks limited warranty does not cover accessories attached to or to be used with Infinite Autowerks products and does not cover products that have their serial numbers removed. Infinite Autowerks limited warranty does not cover adjustments or alterations required for compatibility with conditions prevailing domestically or in foreign countries. Infinite Autowerks limited warranty does not cover items subject to fatigue through normal wear and use and does not cover product which has been altered or repaired by anyone other than Infinite Autowerks. Warranty is subject to inspection by Infinite Autowerks. Damage caused during shipping or handling from customer to Infinite Autowerks facility is not covered by the Infinite Autowerks limited warranty. These claims are made with the freight company. The customer is responsible for shipping the product to the Infinite Autowerks facility for warranty service. Warranty units are shipped FOB Destination. Infinite Autowerks will pay return shipping back to the customer for all valid warranty claims.

WARRANTY INFORMATION

Some states do not allow limitations on length of an implied warranty. This warranty provides you with specific legal rights. You may also have other rights, which may vary, from state to state. Our policy enables Infinite Autowerks to receive defective components so our Research and Development team can research problems as they arise in order to eliminate them in the future. Infinite Autowerks takes steps to improve the performance and endurance of its product, which can only be done at our facility. When the unit is received by Infinite Autowerks it is completely serviced, including replacing any necessary components. All parts are checked to insure no other part has been affected which could create other avoidable future problems.

RETURN/EXCHANGE POLICY

Many Infinite Autowerks products are custom built to order, and are non-refundable. This means if the product was custom ordered (ie. items from other manufacturers such as Dinan, KW Suspension, Genuine OEM parts, etc.), custom modified or contains any custom upgrades, it will not be exchangeable or returnable. Gift cards and downloadable products/software (ie. tuning software)  are also not returnable. With proof of purchase, normally stocked new and unused Infinite Autowerks products in the original packaging may be returned/exchanged within 30 days of purchase for any reason. The product must be in new, unused condition (ie. no test fitment or installation otherwise) with original packaging and all wiring harness or accessories. The return will be subject to a 20% restocking fee and no original shipping will be refunded. You must ship unit back to us at your cost. We recommend insuring the returned item in case of loss or damage. Infinite Autowerks is not responsible for the item if it gets lost or damaged in shipping to us. Once received, Infinite Autowerks will inspect the product to ensure it was returned in new, unused condition. Within 7 business days, Infinite Autowerks will refund the original payment method for the full amount minus the 20% restocking fee if all return conditions are met. Original shipping charges, if applicable, are not refunded. Please allow 4-10 business days after we process the refund for the funds to settle in your account. If the order is cancelled prior to shipment, the customer will incur a 5% service charge for the total amount of the order for normally stocked, non-special order items.

Please email [email protected] to initiate a return. When shipping back returned items, please include name, contact info, and order # on a piece of paper in the return box so we can process the return.

REPAIR/REPLACE INFORMATION

In the event that your Infinite Autowerks product needs to get shipped in for service, you will need to obtain an RMA number. To obtain this number, please email [email protected]. Please include complete year, make, model and engine size of the vehicle along with the original invoice number or product serial number in the email. Please be sure to also state the nature of the problem in detail so we can expedite your service. You will be given an RMA number and shipping address upon RMA approval. Write the RMA number on the outside of the package being returned. If product serviced was not covered under warranty then an estimate for the repairs will be given & payment must be made in advance before repair work begins. All unclaimed product, or product on unpaid service orders will become property of Infinite Autowerks after 90 days.

SHIPPING TO INFINITE AUTOWERKS
  1. Write the original order number on the outside of the package being returned. Product will not be accepted without an order number on and in the box in addition to customer contact information.
  2. Secure the product in its original packaging, which includes both the box and the foam insulating material.
  3. Include the original invoice you received with your initial purchase or a statement containing the following information with the product to be returned: Customer name, address and phone number, order number and a description of the problem or reason for return, or other proof of purchase.
  4. You are responsible for all shipping arrangements and charges. Infinite Autowerks suggests you insure the package being returned. You may use Fedex, UPS, USPS, or any other carrier to send to the below address:
        Infinite Autowerks LLC
        ATTN: Returns Department (Include RMA #)
        43311 Joy Rd. #184
        Canton, MI 48187
  • No COD will be accepted.
  • All return shipping charges for Infinite Autowerks products that have been serviced under our limited warranty will be paid by Infinite Autowerks, and we will insure the package on its return.
  • If special handling for the return shipping is requested, Infinite Autowerks will deduct regular ground from the charges if the product has been serviced under this warranty.
  • The service evaluation and/or repair/replacement estimate process will begin when product is received. This includes opening up products, testing products, and disposal of any non-usable (non-factory) packaging.
  • When a product is sent to Infinite Autowerks for service it is assumed that the customer has read and fully understands the Infinite Autowerks limited warranty policy. If you have any questions regarding this policy please contact Infinite Autowerks online at [email protected].
TERMS AND CONDITIONS

Your use of this website indicates your acceptance of the terms and conditions below. Your placement of an order indicates your acceptance of these terms and conditions.

All parts/hardware installation is the sole responsibility of the customer. Professional installation recommended. We do not accept any responsibility/liability for incorrect installation that damages your vehicle. This includes incorrect hardware part selection and/or incorrect installation/wiring.

Some Infinite Autowerks performance upgrades may be used solely on vehicles used in sanctioned competition which may never be used upon a public road or highway, unless permitted by specific regulatory exemptions. For state specific details please visit the following website. http://www.semasan.com/emissions

It is the responsibility of the installer and/or user of the product to ensure that it is used in compliance with all applicable laws and regulations. If a product was purchased in error, do not install and/or use it. The purchaser must arrange to return the product(s) for a full refund.

This policy only applies to installers and/or users who are in the United States, customers who reside in other countries should act in accordance with their local laws and regulations.

All performance modifications and installations are at the customer’s own risk. Infinite Autowerks holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products.

Please note that your warranty period starts on the date printed on your invoice. By purchasing this product you agree to the terms and conditions stated below and in the Infinite Autowerks limited warranty. This warranty is valid only within the territory of the United States of America. To be covered by this warranty the Infinite Autowerks product concerned must have been originally purchased, and the person seeking warranty service must reside in one of fifty states of the United States of America or the District of Columbia. The responsibility of Infinite Autowerks under this warranty shall be limited to the repair or replacement of defective Infinite Autowerks products by sole discretion of Infinite Autowerks. In no event shall Infinite Autowerks be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. In states that do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you. This limited warranty is valid only with respect to repairs affected by Infinite Autowerks. All warranties, other than the express warranty herein contained, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose are limited in duration to the applicable warranty period set forth above.

 

Coding Services

If we code modules and something doesn’t work due to hardware/install issues, full coding rate still applies. No refunds on any coding/advice services. All sales final. Coding service rate is subject to change at any time from the initial estimate. We will discuss any additional coding costs before carrying out work. Deposit for XDOS system will be returned upon acceptable working return of complete XDOS system. Acceptable return condition is at the sole discretion of Infinite Autowerks. We reserve the right to withhold part or all of deposit if system is lost, damaged, stolen, or not in acceptable return condition as decided by Infinite Autowerks. Shipping cost includes to customer and return. Return label is included with package. Lock codes for case will be distributed over the telephone once customer receives package.

Customer must have battery charger of at least 7A on car battery while performing ECU and other module coding/updates. If you do not have a battery charger on the vehicle and power is lost during coding/programming due to dead or low battery, ECU could be bricked and a new one will be needed. We are not responsible for loss/damage if you proceed with coding without a battery charger charging the vehicle.

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to infiniteautowerks.com, and Infinite Autowerks LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Infinite Autowerks LLC include infiniteautowerks.com and Infinite Autowerks. The Infinite Autowerks website is an ecommerce site. By using the Infinite Autowerks website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Infinite Autowerks may collect personally identifiable information.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

If you purchase Infinite Autowerks’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Infinite Autowerks collects and uses your personal information to operate and deliver the services you have requested.

We’ll use this above information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Infinite Autowerks may also use your personally identifiable information to inform you of other products or services available from Infinite Autowerks and its affiliates.

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Sharing Information with Third Parties

Infinite Autowerks does not sell, rent or lease its customer lists to third parties.

Infinite Autowerks may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Infinite Autowerks may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Infinite Autowerks, and they are required to maintain the confidentiality of your information.

Infinite Autowerks may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Infinite Autowerks or the site; (b) protect and defend the rights or property of Infinite Autowerks; and/or (c) act under exigent circumstances to protect the personal safety of users of Infinite Autowerks, or the public.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Tracking User Behavior

Infinite Autowerks may keep track of the websites and pages our users visit within Infinite Autowerks, in order to determine what Infinite Autowerks services are the most popular. This data is used to deliver customized content and advertising within Infinite Autowerks to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Infinite Autowerks. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Infinite Autowerks website.

Use of Cookies

The Infinite Autowerks website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Infinite Autowerks pages, or register with Infinite Autowerks site or services, a cookie helps Infinite Autowerks to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Infinite Autowerks website, the information you previously provided can be retrieved, so you can easily use the Infinite Autowerks features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Infinite Autowerks services or websites you visit.

Security of your Personal Information

Infinite Autowerks secures your personal information from unauthorized access, use, or disclosure. Infinite Autowerks uses the following methods for this purpose: SSL Protocol with AES-256 encryption, follow all PCI-DSS requirements standards and use industry standard practice for sensitive data.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and   • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;   • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;   • Debug to identify and repair errors that impair existing intended functionality;   • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;   • Comply with the California Electronic Communications Privacy Act;   • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;   • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;   • Comply with an existing legal obligation; or   • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Age of Consent

Infinite Autowerks does not knowingly collect personally identifiable information from children under the age of consent. If you are under the age of consent, you must ask your parent or guardian for permission to use this website. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

E-mail Communications

From time to time, Infinite Autowerks may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Infinite Autowerks, you may opt out of such communications by clicking on the unsubscribe button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Infinite Autowerks reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Infinite Autowerks welcomes your questions or comments regarding this Statement of Privacy. If you believe that Infinite Autowerks has not adhered to this Statement, please contact Infinite Autowerks at:

Infinite Autowerks LLC

43311 Joy Rd. #184

Canton, Michigan 48187

Email Address: [email protected]

Telephone number: 7342245633

Get In Touch

(734) 224-5633

Location

Infinite Autowerks LLC
43311 Joy Rd. #184
Canton, MI 48187

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